Refund Policy

At Gadget London Limited, we aim to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds
   • You may request a refund within [30] days from the date of delivery.
   • To be eligible for a refund, items must be:
     • Unused and in their original condition.
     • In the original packaging with all tags and labels intact.
     • Accompanied by a receipt or proof of purchase.
2. How to Request a Refund
   • To initiate a refund, please contact our customer service team at [wholesale@gadgetlondonlimited.co.uk] with the following information:
     • Order number
     • Reason for the refund request
     • Photos of the product (if applicable)
3. Refund Process
   • Once your refund request is received, we will inspect the returned items. If approved, we will process your refund to the original payment method.
   • Please allow [X] days for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.
4. Return Shipping Costs
   • If the return is due to our error (e.g., incorrect or defective item), we will cover the cost of return shipping.
   • If you are returning items for any other reason, you will be responsible for the return shipping costs.
5. Non-Refundable Items
   • Certain items may not be eligible for refunds, including but not limited to:
     • Gift cards
     • Downloadable software products
     • Opened or used items
6. Exchanges
   • We do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order.
7. Contact Us
   • For questions regarding refunds or to initiate a refund request, please contact us at:
     • Email: wholesale@gadgetlondonlimited.co.uk
     • Address: 130 HIGH ROAD LEYTON, STRATFORD E15 2BX, London GB